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SHOWER SEATS FREQUENTLY ASKED QUESTIONS

PRODUCT QUESTIONS

WHAT IS THE SHOWERSEAT™ MADE OF?

KBRS ShowerSeat™ is made of a 3lb High Density UL® Certified expanded polystyrene Geofoam (Type XV-EPS 60) core. The core is encapsulated in a 100% leak-proof ShowerSeal® Liquid Liner membrane. The average compression strength is 118 psi per ASTM D1621.

CAN YOU CUT OR TRIM THE SHOWER SEAT ON SITE?

Yes! You can cut-to-fit any ShowerSeat™ or bench in the field. After you cut the seat, make sure you re-waterproof and allow time to cure before installation.

DO KBRS SHOWER SEATS SET ON TOP OF THE BASIN OR ON TOP OF THE SUBFLOOR?

Our shower seats are meant to be installed "on top" of the basin or slope and not out on the sub-floor for a proper and water tight fit.
(Note: some trimming may be required - if seats are trimmed on site, they will need to be re-waterproofed before installation)

CAN I ORDER A CUSTOM SHOWER SEAT?

Absolutely! You can submit a custom order form to design your own custom shower seat. We can manufacture large, small, radius, or whatever your specifications include for your custom shower.

Custom Shower Seats ▸

WHAT KIND OF THIN-SET SHOULD I USE?

Any quality "polymer modified" thin-set will do just fine. Do not use a premixed thin-set (i.e.... water already added). A premixed thin-set that comes in a bucket with water already added will not cure properly. Remember: No premix! Always add your own water! Different terms for modified thin-set include: modified thin-set, modified thin set with a latex additive, fortified thin-set, polymer modified thin-set, polymer fortified blended thin-set. The thin-set must meet or exceed ANSI A118.4 and ANSI Al18.11 requirements when mixed with water.

Three of the most recognized brands:
1. Custom Building Products: usually found at The Home Depot. (Product Names: Versa Bond, Fortified, FlexBond Fortified and their elastic membrane is called RedGard)
2. Laticrete: usually found at The Home Depot, Lowe's and other tile suppliers. (Product Names: Laticrete 254 Platinum and their elastic membrane is called Hydro Ban).
3. Mapei: usually found at The Home Depot, Lowe's, Daltile and other tile suppliers (Name of product: Ultra Flex 2 and their elastic membrane is called Aqua Defense)

HOW DO YOU INSTALL A KBRS SHOWER SEAT?

SHOWERSEAT™ INSTALLATION

As a great addition to your shower project, KBRS offers a variety of specialized accessories to maximize your shower enjoyment. Much like our shower pan, at KBRS our ShowerSeat™ also comes tile ready. We offer a variety of seat shapes to fit your custom tile shower needs including a ladies leg ledge, corner, ready to tile shower seat and multiple ready to tile shower bench seats available in standard and custom widths. Made of solid 3-pound EPS block construction (the toughest in the industry), our lightweight seats easily install in just a few minutes. You'll maximize the enjoyment of your KBRS Shower System with a ShowerSeat™ that's the perfect fit for your new tile shower. Our high-density expanded polystyrene (EPS) ready to tile shower seats are especially strong, lightweight, and durable. The solid block construction eliminates the "void" created when using framing to construct a shower seat. By eliminating the "void", you eliminate any place for mold and mildew to grow. All of the KBRS, Inc. ready to tile shower seats are quick and easy to install and require no framing. Simply attach the ready-made product with a commonly found modified thin-set, then apply your tile.

HOW MUCH WEIGHT WILL A FLOATING BENCH SEAT SUPPORT?

The KBRS floating shower bench will support a maximum of 450 lbs. when tiled on both sides.

HOW DO YOU INSTALL A KBRS FLOATING BENCH SEAT?

Installing a floating bench seat is easy! To view our floating bench installation instructions Click Here ▸

WHAT TYPES OF TILE ARE SUITABLE FOR SHOWERSEAT™ INSTALLATION?

  • Pebbled tile
  • Impervious porcelain
  • Gauged or ungauged natural stone tile
  • Vitreous, semi-vitreous or non-vitreous tiles, quarry, cement body tile

GENERAL QUESTIONS

WHAT IS THE KBRS RETURN POLICY?

Standard or stock items may be returned within 30 days of purchase if purchased directly from KBRS, Inc - by internet, phone or fax. Standard or stock item(s) may be returned for credit or refund of the purchase price paid, less a 15% restocking fee. Custom product(s) or special orders are NOT eligible for return, credit or refund at any time; unless the product is received defective or the return is a direct result of a KBRS, Inc. error. To return an item you must first contact us via phone (866) 912-3211, or email returns@kbrsinc.com to obtain an RMA number. Item(s) must be returned in original packaging and return shipping must be paid by you, it is strongly recommended you insure your return package as KBRS will not be able to refund an item that arrives damaged and is not in re-stockable condition.
View Full Return Policy >

DOES KBRS PROVIDE RETURN SHIPPING LABELS

Currently we do not provide shipping labels to have our products returned to us. Customers are required to return their products with the shipper of their choice. It is also recommended you insure your returned items, to protect form damages that may occur from shipping. KBRS will not be able to offer refunds on products that are returned damaged. All returns must be sent back to the warehouse in re-stockable conditions.

IF ALL MY PACKAGES DO NOT ARRIVE WHAT SHOULD I DO?

Since all of your products are packaged separately, it is common for items to get separated in the shipping process. Usually the missing product will arrive the next business day. If the product does not arrive by the end of the next business day, please contact us for a complete resolution.